Customer Care Advisor

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Location
Walsall
Specialism
Customer Service
Advertising Salary to Display
£9.35 per hour
Site Name
The Waterfront
Vacancy Type
Fixed Term (end date)
Hours Per Week
37.5
Job Grade
LEVEL3

About the Role:

Reports to the Customer Care Team Leader, to provide administration support to the direct business. You need to demonstrate your skills and knowledge of retail travel and be able to communicate effectively. You will also be expected to deal with pre departure customer care issues, amendments and in resort queries. A professional level of customer service is to be delivered at all times. Post holders must deal with confidential and sensitive information.

Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the society.

About You:

The post holder shall:
  • Ensure a professional and positive image of the Society is portrayed at all times.
  • Adhere to Society security procedures at all times.
  • Handle incoming and outgoing telephone calls in a professional and friendly manner.
  • Action and collect additional payments for booking ancillaries
  • Action any flight/accommodation changes received from suppliers liaising with customers & colleagues
  • Ensure issues & queries prior to departure are resolved promptly. Escalate to Customer Care Team Leader where necessary
  • Action customer cancellations quoting the correct charges in relation to the company/supplier terms and conditions
  • Advise clearly the procedure to follow if a customer wishes to make a complaint

In addition, all employees are expected to work within the terms of their contract of employment and adhere to Society policies and procedures.

Why Join Us?

 Co-operation
 
Supporting the local community
Able to work effectively within a team
 
People
 
Excellent written and verbal communication skills
Reliable and honest
 
Customers
 
Providing excellent customer service
Project a professional attitude
 
Delivery
 
Accurate and attention to detail
Able to carry out a variety of duties and multi-task
Able to prioritise and arrange work to meet deadlines
Able to work under own initative
Flexibility with regard to working hours and patterns
 
Finance

Assisting with the management of costs
 
Qualifications
 
English and Maths GCSE grades C or above
Numerate & literate
2 years previous customer service experience
Competent computer skills

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