Virtual Travel Expert Manager

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Location
Walsall
Specialism
Management
Advertising Salary to Display
£34,000 - £36,000
Site Name
Cooperative House or The Waterfront
Vacancy Type
Permanent
Hours Per Week
37.5
Job Grade
Midcounties Career Framework Level 6

About the Role:

Your next adventure starts here at Your Coop Travel! 

We are the one of the only travel groups in the UK which is part of larger family of businesses which form The Midcounties Co-operative, which makes our travel business even more unique! 
 
We're an independent agency, which means we have wider choice of packages and we work closely with over 300 major tour operators. 

We’re looking for a passionate and energetic Assistant Travel Manager to join our growing Society and create unforgettable experiences for our members and customers. 


As a Virtual Travel Expert Manager, you will:
  
Lead & content generation

Creating enticing and exciting offers to engage existing and new customers driving sales leads into multiple social media channels.
Update online content to harmonise merchandising with key areas of partner or destination focus and social activity within product & sales.
Proactively responding to all comments and private messages, to convert leads into enquiries and bookings.
Reactively respond to web generated calls, e-mails and chat fulfilling enquiries in line with agreed customer service levels.
Generate user generated content on social channels by encouraging our customers to post photos of their trips booked by you.

Growing a start-up

A|B testing lead and customer acquisition e.g. paid media, social, sales pages, blog posts and content. Apply learnings in continual cycles of optimisation.
Seek every opportunity to expand audiences
Adopt data led, simple and low-cost methodologies.
Make data driven decisions to support the growth of Virtual Travel Experts

Trading

Play a key role in the trading success of the business by:
o Providing insights key drivers of performance to optimise sales
o Work with marketing and retail teams to exploit market opportunities.
o Track and manage call and appointment hunt groups to ensure optimum levels of conversions and sales. 
 
Team Management

Forward planning of resource requirements (systems & personnel) to deliver online generated leads through the virtual store and to bricks and mortar branches. 
Motivate, mentor and train team members toward achieving agreed key performance indicators, including but not limited to:
o Customer satisfaction
o Leads to enquiry to booking conversion rates
o Membership participation
o Conversion rates
o Average selling price
o Customer and lead acquisition
o Productivity
Communicate areas of commercial focus in line with group wide trading priorities.
 
Sales & Customer Relationship Management

Achieve and look to surpass sales targets lead, custom and sales targets
Ensure the optimisation of every sales lead and opportunity across all active channels
Create sales forecasts and analyse performance data to constantly optimise commercial operations.
Ensure customer success and service in all aspects of the virtual travel store.
Work with marketing teams to ensure a consistent delivery of brand standards and experience. 
Contribute to the development of and test new sales and engagement techniques.
Influence average selling prices by formulating upsell and cross sell plans.

About You:

To be a successful candidate for this role you will need: 

Significant experience in managing and leading a team, pro-actively driving a high performing sales team using both existing marketing collateral and crafting and creating own media activity
An excellent communicator with an exemplary telephone manner.
Positive outlook with a growth mindset.
Obsessed about delivering excellent customer service time after time.
Excellent communication and interpersonal skills
Computer literate and comfortable using social media.
Tenacious and determined to deliver results and achieve sales profit and customer targets.
Competent in administration and customer services
An interest in travel or travelling or already well travelled looking to continue to explore the world!
Creative and Innovative mind and ability to market themselves and the Your Co-op Travel brand
Effective time management and ability to prioritise effectively. 
Can confidently handle difficult situations with a sensitive and professional manner

Why Join Us?

You may be thinking what makes Your Coop Travel unique? Why should I join? Here are three reasons why you should join the society! 

1. Community – We believe in helping each other out colleagues and communities alike  
2. Culture – We have a flexible and unique working culture where everyone has the platform to voice how we can do better
3. Opportunity – We pride ourselves on the foundation that everyone should have the ability to grow and prosper

Joining us means you will be part of something amazing and it also means you will have access to lots of great benefits including: 

• 10% Coop Discount (20% every payday weekend on food)  
• Coop Exclusive Discounts (Who doesn’t love a discount) 
• 22 Days Annual Leave (Because we all need a break) 
• Coop Society Membership (Because we want to know how we can do better)  
• 3 Days a Year for Volunteering Hours (Now more than ever we need to support one another)
• GroceryAid Colleague Support (Because sometimes we all need a helping hand) 
• Refer a Friend Reward Scheme (We want everyone to shout how a business should be run)
• Training and Development Opportunities (Because everyone can be themselves)

We welcome applications from sectors not limited to but including retail, hospitality, and logistics so if you are looking to bring the sunshine back to travel, we would love for you to join our fantastic team! 

If you’d like to see more of what we offer to our Colleagues, please see the ‘Reward and Benefits’ section of our Careers Website site. 

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