*Please note this is a 6 month Fixed Term Contract which could be made permanent for the right candidate*
Your Coop Utilities are looking for a Customer Service Colleague to join our society.
At Your Coop Utilities, you will be part of business that puts people at the heart of everything they do and someone who shares our values & principles. Here in Utilities we like to engage with our people, encourage them to be part of improving things not only for our members but for themselves.
What makes us different?
We want our people to be themselves when speaking to our members/customers, bring out their character and deliver a first class service with every interaction.
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you aren’t just joining us in Utilities but joining the wider society and cooperative movement.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Customer Service Advisor, you will:
• Deal with customer queries via inbound calls & emails taking a member first approach, ownership and resolution of whatever the query may be.
• Manager customer call backs whereby a first-time resolution couldn’t be provided.
• Maintain up-to-date & accurate customer information.
• Be able to adapt your approach based on customer needs.
• Offer best advice through account reviews ensuring customers are on the right product for them.
• Deliver sales through service having great conversations, at the right time, with existing members and customers.
• Promoting the benefits of being a member along with looking to convert any non-members to become members.
• Identify customer experience improvements & escalate appropriately.